Troubleshooting
| Symptom | What to try |
|---|---|
| The Bridge doesn't appear in the app | Check that Bluetooth is on and the app has the "Location" permission (needed on Android). Restart the Bridge by briefly disconnecting the power. The LED should blink blue quickly |
| The connection fails after entering the WiFi details | Check the WiFi password. The Bridge only supports the 2.4 GHz band. Try another network or move the Bridge closer to the router. After five failed attempts the setup resets |
| The LED keeps blinking slowly red | The Bridge has no WiFi connection or cannot send readings. Check that your WiFi and internet access work |
| The Bridge keeps restarting after setup | This can happen with a weak WiFi signal. Move the Bridge closer to the router |
| A meter delivers no readings | Is the meter registered, and is the meter number correct? For encrypted meters: is the right AES key stored? Is the Bridge within radio range? Try a different location |
| Only some values arrive from a meter | Contact support and tell us the meter model |
| The Bridge shows as offline in the app | Check power, WiFi and internet access. Restart the Bridge |
| The Bridge doesn't respond at all | Briefly disconnect it from power and reconnect it. If that doesn't help, you can reset it to factory settings |
Still stuck?
If none of the above resolves your issue, please get in touch with support with a description of what you're seeing — a photo or video of the LED, if relevant, is always helpful.
Next step
Learn more about the Factory Reset and other routine maintenance.